Shipping Policy
Last updated: 24 February 2026
This Shipping Policy sets out how DPHNO Farms LLP processes and delivers orders placed on this Site.
1. Serviceable areas
We ship pan-India through reputed courier partners (India Post, Delhivery, DTDC, Bluedart or similar). International shipping is not offered at this time.
2. Order processing time
- Orders are processed and dispatched within 1–3 business days of successful payment (or COD confirmation).
- Orders placed on Sundays or public holidays are processed on the next business day.
3. Delivery timelines (indicative)
- Metro cities: 2–5 business days from dispatch.
- Tier 2/3 cities and towns: 4–8 business days from dispatch.
- Remote / North-East / island locations: 7–12 business days from dispatch.
4. Shipping charges
- Free shipping on prepaid orders of ₹599 and above (thresholds may be updated on the Site).
- A flat shipping fee is charged on orders below the free-shipping threshold and shown at checkout.
- Cash on Delivery (COD), where available, may attract a nominal handling fee shown at checkout.
5. Order tracking
Once dispatched, a tracking link is sent by email / SMS / WhatsApp. You can also track your order on the Track Order page using the order number and the email used at checkout.
6. Delivery attempts & non-delivery
- Couriers usually attempt 2–3 deliveries. If undelivered, the shipment is returned to us as RTO.
- Refunds for prepaid RTO orders are processed net of two-way shipping costs unless the RTO was due to our error.
- Please provide a complete and accurate address, PIN code and a reachable phone number.
7. Damaged or missing shipments
If the outer packaging is visibly damaged or tampered with at the time of delivery, please refuse the shipment or record a video while opening and email it to connect@donsuperfoods.com within 48 hours. See our Cancellation & Refund Policy for resolution.
8. Contact
Shipping queries: connect@donsuperfoods.com · +91 89831 98958