Privacy Policy

This Privacy Policy explains how DPHNO Farms LLP ("we", "us", "our"), operating the D-O-N brand through this website (the "Site"), collects, uses, shares and protects your personal information. By using this Site or placing an order, you consent to this policy.

1. Information we collect

• Identity & contact: name, email address, phone number, shipping and billing address, GSTIN (for B2B customers).
• Order data: items purchased, order value, payment method, transaction reference and delivery status.
• Communications: enquiries submitted via contact / distributor / retailer forms, chat and email.
• Technical: IP address, device type, browser, referring URL, pages visited, timestamps and cookies for session and cart persistence.

2. How we use your information

• To process, dispatch, invoice and deliver your orders.
• To respond to enquiries, provide customer support and manage returns.
• To send order, payment, shipping and, where subscribed, marketing communications.
• To detect, prevent and address fraud, abuse or violations of our Terms.
• To meet legal, tax, GST and accounting obligations under Indian law.

3. Sharing your information

We do not sell your personal information. We share it only with trusted parties who help us operate: payment gateways (e.g., PayU) for processing payments; logistics partners for delivery; email/SMS/WhatsApp providers for transactional communication; and government or regulatory authorities where required by law.

4. Payment information

Card, UPI, netbanking and wallet details are entered directly on our PCI-DSS-compliant payment gateway (PayU) and are never stored on our servers. We only receive the transaction reference and status.

5. Cookies

We use strictly-necessary cookies to keep your cart and login session working, and privacy-friendly analytics to improve the Site. You may disable cookies in your browser, but parts of the Site (like Cart and Checkout) will not function.

6. Data retention

We retain order and tax records for up to 8 years as required under GST and the Companies Act. Marketing preferences are retained until you unsubscribe. You may request deletion of non-mandatory data at any time by writing to us.

7. Your rights

• Access, correct or update your personal data.
• Withdraw consent for marketing communications.
• Request deletion of your account and non-mandatory data.
• Lodge a grievance with our Grievance Officer (see section 10).

8. Security

We use HTTPS, encrypted session cookies, admin role-based access, and industry-standard practices to protect your data. No online system is 100% secure; you use the Site at your own risk.

9. Children

The Site is not directed to children under 18. We do not knowingly collect data from minors.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:

Name: Designated Partner, DPHNO Farms LLP
Address: 06 Bashte Plaza, Udyam Nagar Road, Ratnagiri, Maharashtra 415612, India
Email: connect@donsuperfoods.com
Phone: +91 89831 98958
Hours: Mon–Sat, 10:00–18:00 IST

11. Changes to this policy

We may update this policy from time to time. Material changes will be notified on this page. Please review it periodically.